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Software support and application maintenance

Finding the right way forward

The seamless management of software applications is key to the success of businesses and organisations. Software support and application maintenance are crucial in ensuring that software systems run smoothly and evolve to meet changing demands and challenges. Propel Tech provide on-demand, outsourced, 24/7 application maintenance support.

Our services ensure software isn’t just operational, but running at its best at all times. At Propel Tech, We are experts in finding and resolving issues before they become problems. We help to protect businesses from unplanned outages by creating disaster recovery strategies to mitigate against data loss.

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We’re ready to discuss your application maintenance requirements and turn them into reality.

Get a free consultation to make tech possible.

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Here to propel your business forward

Our application maintenance services are part of our full range of software development services. We undertake projects across a wide variety of industries, helping businesses evolve with our software development solutions.

Software maintenance and support services

UK-based 24/7 support access

Problems can happen anytime day or night. We give you peace of mind that if you suddenly have an issue, you can just call or with active monitoring, alert us, and we’ll get straight on the issue.

Upgrades & patches

We’ll ensure that your system is up-to-date and performing at its best by carrying out all upgrades required and installing any patches without delay.

Data bottleneck reduction

We’ll pinpoint if bottlenecks are occurring due to workloads arriving too quickly to be handled and in turn causing inefficiencies that create delays, slowing process and reducing revenue. We’ll then work to reduce and, if possible, remove them.

Troubleshooting & root cause analysis

From pinpointing a bug or error in the system to going deep into the system to find the cause and preventing it at source, we don’t just fix issues. We prevent them from recurring or turning into bigger ones further down the line.

Fast fixes with exceptional repair rates

Business doesn’t sleep in today’s data driven world, so when a problem rears its head we’ll fix it quickly and efficiently so you can get back to work with minimal disruption.

Security management & enhancements

We’ll ensure that your systems are not just running efficiently, but also protected against security issues which could compromise your business and your customers.

Disaster recovery strategy

Denis Waitley said “Expect the best, plan for the worst, and prepare to be surprised”. By creating a disaster recovery strategy, you’ll be prepared for the worst with a plan in place to get your system up and running without delay and with no loss of vital data.

Business continuity planning

It’s better to prevent problems from happening in the first place. To do just this, we’ll perform application maintenance as well as create application support strategies that prevent incidents, and prepare you if anything unforeseen does happen.

Help & advice

No matter the issues, we’re here to help. One of our highly skilled teams will give you the expert support you need to solve problems without delay and/or provide advice on the best way to prevent them from happening in the future.

Remote or on-site support

We can provide support both remotely and in person. This gives us the flexibility to respond to your needs without delay if a problem can be solved without the need to have a member of our team visit your business.

What are the benefits of application maintenance support?

Minimised downtime

Swift issue resolution and proactive maintenance minimise system downtime, ensuring uninterrupted business operations.

Cost efficiency

Reduces the overall cost of maintaining and supporting applications by preventing major issues and minimising the need for emergency fixes.

Improved performance

Regular updates and optimisations keep applications running at their best, enhancing efficiency and user experience.

Enhanced security

Continuous monitoring and security enhancements protect applications from threats and vulnerabilities, safeguarding sensitive data.

Business continuity

Strategies and support measures in place to maintain operations even during unforeseen incidents or disasters.

Access to expertise

Access to skilled teams for troubleshooting, issue resolution, and advice, ensuring problems are handled effectively and efficiently.

Software maintenance and support challenges

System downtime

Unplanned outages, causing system downtime and the risk of losing customers and revenue.

Unsupported legacy systems

You no longer have the in-house expertise to support and maintain your legacy systems to keep them operational.

Resource issues

Lack of internal talent and resources to maintain systems and swiftly respond to issues.

Persistent software issues

Bigger problems in the system that the individual incident fixes are not resolving.

Our approach

We begin by learning about your business and the software it relies on. Once we understand your systems, what they do and what you want from them in the future, we can then recommend the best way forward in order to maintain and support them.

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Application maintenance

  • Comprehensive maintenance services covering essential tasks for efficient, effective, and secure software applications.
  • Utilises extensive knowledge of both existing and new technologies to optimise your existing tech infrastructure.
  • Ensures all maintenance work is carried out with minimal disruption to your systems.
  • Successfully implemented for clients of all sizes, focusing on delivering the right solution from the outset.
  • Addresses issues with current software, updates, and previously unnoticed issues to enhance software performance.
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Application support

  • Accessible application’s management team available for in-person discussions during office hours and via a telephone helpdesk, even outside regular office hours.
  • In-house experts available to promptly resolve issues that cannot be solved immediately.
  • Enables monitoring of support requests and allows for the addition of additional details.
  • Ensures unparalleled application support to minimise downtime, even in the event of sudden problems.
  • Provides weekly reports on work performed and monthly service reports detailing planned work for the upcoming month, along with performance improvement recommendations.

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Find out more
JCB Case Study

Featured Case Study

Providing expert support on a global scale

  • Delivery Specialist developer skills
  • Bridging the skills gap
  • Proactive technology advice
  • Working alongside their inhouse team
  • Trusted and consistent support
Read case study

Other software development services

Your partners in possibilities

As experts across existing and new technologies, we don’t simply solve software problems, we find solutions that help manage change so that your business thrives and grows.

We’re eager to hear about your project goals and turn them into reality. Get a free consultation to make tech possible.

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Frequently Asked Questions

24/7 support access ensures that clients can reach our dedicated support team at any time, day, or night. It works by providing a direct line of communication, including phone or active monitoring alert systems, to our experts who are ready to address issues promptly. This round-the-clock availability is highly beneficial because it means problems can be tackled without delay, minimising disruptions to business operations and preventing potential revenue loss. Whether it's a critical system glitch or a minor concern, our 24/7 support access guarantees peace of mind, ensuring that technical issues are swiftly resolved at any hour.

Neglecting software updates can introduce critical risks. Firstly, security vulnerabilities become a pressing concern, as outdated systems lack essential patches and are more susceptible to cyberattacks. Additionally, performance degradation is likely, as older software may not efficiently utilise hardware capabilities. Compatibility issues can also arise, impacting the integration of new technologies or software. Data loss or corruption may occur due to inadequate backup and recovery options. Ultimately, maintaining up-to-date software is crucial to ensuring system security, performance, and reliability, minimising potential downtime, data loss, and the risk of security breaches.

Identifying and addressing data bottlenecks is crucial for optimising system performance. We employ comprehensive monitoring tools to detect areas where data flow is hindered or slowed, causing operational inefficiencies. Once identified, we analyse the root causes and apply targeted solutions, such as load balancing or infrastructure adjustments, to alleviate bottlenecks. Addressing these issues is essential because they can lead to delays, reduced revenue, and overall inefficiency in business processes. By resolving data bottlenecks, we ensure your systems run smoothly, supporting uninterrupted operations and preserving your bottom line.
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