Application maintenance and support services

Finding the right way forward

It’s essential that your business critical systems are working seamlessly 24/7, because if they’re not, they can be costing you money. In the short term by preventing sales and in the long term by losing you customers. Here at Propel, we can provide on-demand application support to ensure your software isn’t just operational but running at its best securely and at all times. This includes finding issues and resolving them before they become problems. As well as taking steps to improve performance, we also work to protect your business from unplanned outages and can create a disaster recovery strategy to mitigate against data loss and downtime.

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Software maintenance and support challenges

Systems downtime

You have experienced unplanned outages causing systems downtime and the risk of losing customers and revenue.

Unsupported legacy systems

You no longer have the in-house expertise to support and maintain your legacy systems to keep them operational.

Resource issues

Lack of time and resources to maintain your systems effectively and respond to issues in a timely manner.

Persistent software issues

You have been fixing individual incidents but suspect they are being caused by a bigger problem in your system that you don’t know how to resolve.

Software maintenance and support services

UK-based 24/7 support access

Problems can happen anytime day or night. We give you peace of mind that if you suddenly have an issue, you can just call us and we’ll get straight on the issue.

Upgrades & patches

We’ll ensure that your system is up to date and performing at its best by carrying out all upgrades required and installing any patches without delay.

Data bottleneck reduction

We’ll pinpoint if bottlenecks are occurring due to workloads arriving too quickly to be handled and in turn causing inefficiencies that create delays, slowing process and reducing revenue. We’ll then work to reduce and, if possible, remove them.

Troubleshooting & root cause analysis

From pinpointing a bug or error in the system to going deep into the system to find the cause and preventing it at source, we don’t just fix problems, we prevent them from recurring or turning into bigger ones further down the line.

Fast fixes with exceptional repair rates

Business doesn’t sleep in today’s data driven world, so when a problem rears its head we’ll fix it quickly and efficiently so you can get back to work with the minimal disruption.

Security management & enhancements

We’ll ensure that your systems are not just running efficiently, but also protected against security issues which could compromise your business and your customers.

Disaster recovery strategy

Denis Waitley said “Expect the best, plan for the worst, and prepare to be surprised”. By creating a disaster recovery strategy you’ll be prepared for the worst with a plan in place to get your system up and running without delay and with no loss of vital data.

Business continuity planning

It’s better to prevent problems from happening in the first place. To do just this, we’ll perform application maintenance as well as create support strategies that prevent incidents as well as prepare you if anything unforeseen does happen.

Help & advice

No matter what the issues, we’re here to help. One of our highly skilled teams will give you the expert support you need to solve problems without delay and/or provide advice on the best way to prevent them from happening in the future.

Remote or onsite support

We can provide support both remotely as well as in person. This gives us the flexibility to respond to your needs without delay if a problem can be solved without the need to have a member of our team visiting your business.

Our approach

We begin by learning about your business and the software it relies on. Once we understand your systems, what they do and what you want from them in the future, we can then recommend the best way forward in order to maintain and support them.

Application maintenance

Our maintenance services cover all essential work needed on your software applications so that they work efficiently, effectively and securely. Using our extensive knowledge of both existing and new technologies, we provide solutions that make the best use of your existing tech and ensure that all work carried out is done so with the absolute minimum interruption of your systems, if any.

This is a process we’ve successfully carried out for clients of all sizes and take great care to ensure you get the right solution first time. So, whether your current software is no longer fit for purpose, it needs updates or has issues inbuilt which has so far gone unnoticed, we'll get to the heart of the problem. Then create the best way to overcome it so your software and applications are helping, not hindering your business.

Application support

Our applications management team is available to talk in person during office hours and on hand through our telephone helpdesk which is available out of hours. If they can’t solve a problem there and then, a relevant in-house expert will take over to provide the right solution without delay. You’ll be able to monitor your support request as well as add any additional detail.

We pride ourselves on giving clients a level of app support which is second to none. Which is why you’ll have peace of mind that when it comes to hosting an application, as well as maintaining and upgrading it, you don’t have to worry about downtime. Even if a problem suddenly occurs.

We back all this up with weekly reports on any work undertaken. And provide monthly service reports on planned work for the next month together with any recommendations to improve performance.

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