A new and improved customer service portal
- A scalable B-2-B focused web-based portal
- Improved customer experience and customer management
- Improved efficiency and reporting by automating services
- Reallocation of valuable resources to be used elsewhere
- Greater control and transparency end-2-end
The new system immediately moved business customers to a self-service model that made their lives easier, not only saving customers time but cutting out the confusion and streamlining issue resolution.
Our bespoke solution also made SSE’s business portal more efficient and raised SSE profitability by freeing resources of SSE’s in-house team across its call centre and IT team; the new system freed up staff by diverting people from a call centre to the new web portal, and the automated system freed the IT teams time to focus on other areas of technology requirements.
- Digital transformation
- Web applications
- Azure Cloud
- Microsoft .NET
- React JS
- Microsoft SQL Server