POWERLEAGUE

Digitally transforming the booking journey

  • Booking engine digital transformation
  • Adding standout systems feature
  • Increased efficiency, reduced costs
  • Revolutionised customer interactions

Challenge

Powerleague is the largest small-side football operator in the UK and Europe, the business has enjoyed unparalleled growth, expansion of services and opening of new sites.  Aligned with its growth the IT team manages and maintains a highly specialised booking engine 24/7, while also working to support the businesses growth and efficiency objective by simultaneously improving the user experience and driving digital transformation initiatives.  

Powerleague's booking infrastructure critically needs to be fully functional, efficient and accessible 24/7, it must offer an intuitive and easy customer experience; as such, its ongoing development was identified as critical to Powerleague’s growing success.   

To keep up with the pace of growth, and specialist skills required Powerleague decided to find expert software development support to meet evolving customer demands and industry standards. 

Solution

Propel Tech was challenged with auditing, updating and modernising the existing booking system and adding new features to improve the customer experience and business efficiency.  Propel Tech’s expertise in developing, managing and maintaining bespoke systems proved invaluable in enabling improvement; supporting not only Powerleague's day-to-day IT operations but also playing a critical role in improving and developing the booking engine to include the standout features including that  of split payments.  

Introducing split payments via the booking app was a game-changer that revolutionised the way customers interacted with Powerleague, allowing teams to quickly book and pay as a group. Propel Tech played a pivotal role in conceptualising, developing, and releasing this feature, aligning it perfectly with Powerleague's vision for enhancing customer experience and operational efficiency. 

Impact

Powerleague's has been able to improve the customer experience at speed, leveraging Propel's technical knowledge and expertise to ensure the customer interface never fails,  and the introduction of split payments not only streamlined the booking process but also elevated customer satisfaction, reinforcing Powerleague's position as a leader in the industry.    

“Propel Tech’s understanding of Powerleague's vision coupled with their exceptional technical skills makes them an indispensable partner. The Propel Tech team have the ability to not only support day-to-day operations but also drive transformative initiatives that propel businesses forward.”

Services

  • Digital transformation
  • E-commerce system integration
  • Database and data migration services
  • Software Development
  • UI/UX development
  • Software Modernisation
  • API Development

Technologies

  • Open Edge
  • Javascript
  • React JS
  • AWS
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