Smart Systems is the UK’s leading supplier of bespoke architectural aluminium, providing high-performance windows, doors and conservatories to the commercial building trade.

As online ordering became a growing priority for its trade customers, Smart Systems recognised the need to upgrade its internal ordering system – moving away from legacy processes to a more modern, intuitive experience.

The business needed a platform that would match the performance and usability of leading ecommerce sites, while also reflecting the complexity and customisation involved in architectural aluminium systems. It also needed a trusted software partner to develop, support and futureproof the new solution without disrupting day-to-day operations.

Propel Tech worked closely with Smart Systems to design and build a completely new digital ordering platform from the ground up. Combining Propel’s experience in ecommerce UX with its deep understanding of manufacturing workflows, the solution delivers a streamlined, customer-focused experience aligned to the needs of trade professionals.

Built as a modern web application, the system simplifies product configuration and ordering, helping installers and architects navigate complex options with ease and accuracy.

Propel Tech continues to provide consultancy and support throughout the final stages of the rollout, ensuring any refinements are delivered quickly and the Smart Systems team has the flexibility to scale or evolve the platform over time.

David Ritchie, Founder of Propel Tech, explains:

“We understand how critical time and efficiency are in specialist manufacturing. This platform has been designed to reduce manual steps, speed up turnaround, and create a smoother customer experience – all without impacting the day-to-day running of the business.”