Mi Hub, with offices in the UK, Europe, USA and Bangladesh, is a global uniform solutions company, supplying business and individuals, trading through its brands; Dimensions, Affinity, Yaffy and Alexandra. Mi Hub offers bespoke clothing solutions through managed service programs, read-to-wear products and technical, high-performance outerwear to over 5 million wearers.

Mi Hub’s primary e-commerce platform plays a pivotal role in its customer interactions, with well-known brands such as Alexandra and Dimensions within their brand portfolio the platform serves as an always-on retail and customer service hub that operates around the clock, delivering thousands of interactions and presenting a large number of product SKUs.

As a global company reliant on technology to service its customers, Mi Hub needs to ensure its platform is always working optimally, and that it adapts and evolves its e-commerce platform continuously to meet the ever-changing demands of its business, cater to customer requirements, and manage logistics.

Mi Hub’s IT team needs to be flexible and responsive, and this requires scalable resources, specialised software developers, and expert software testers to accommodate projects, product updates, and business demands in multiple areas.

Propel Tech's mission was to seamlessly augment Mi Hub's team with skills that were unavailable inhouse and to do so with high levels of communication, collaboration and trust. The Propel Tech team of software testers quickly integrated with Mi Hub's internal IT team, gaining a deep understanding of the technical and logistical aspects of the e-commerce platform.

Propel Tech's team worked within tight timeframes to successfully deliver support across all development and testing requirements including specialised custom software enhancements and new ecommerce features, all with rigorous test cycles and detailed test exit reports to ensure systems changes were bug-free and right the first time.