FTSE100 ENERGY PROVIDER

The renewables arm of a FTSE 100 energy provider is a leading developer and operator of renewable energy, headquartered in the UK and Ireland, with a growing international presence. Propel Tech was commissioned to work as a partner with the provider to deliver a full end-to-end transformation of its customer-facing B2B account management portal and back-end systems, and the processes that feed into them.

The key challenge was to ensure any new online B2B customer-facing system delivered immediate response times and exceptional service, and handled specialist requirements — all while offering resilient, modern, proactive and responsive technology that could adapt and flex to business disruption and customer needs.

Working closely with the team at the energy provider, Propel Tech began by scoping out the strategic requirements and mapping customer needs to an automated solution. Given the scale of traffic, and the number of possible queries the portal needed to manage, the team at Propel planned against multiple 'what-if' scenarios.

Propel Tech worked hand-in-hand with the client to scope out needs and possible break points of any system. Managing the development end-to-end required regular collaboration and frequent testing, all of which was delivered by Propel's in-house team of developers, testers and project managers to ensure it tackled any challenges, could be scaled, and worked perfectly from day one.

The finished portal provides business customers, energy brokers and consultants with real-time information on their business energy accounts, quick resolution of issues, and the ability to monitor usage and access statements and bills, all in an automated environment.